Track your order

Thank you for shopping online withGRAM !

From confirmation of your order by GRAM to receipt of the package at your doorstep, you can track the status of your order - online.

Order status

This value added feature is available for all our Registered Users. Once your have placed your order with GRAM online, we will keep you updated on the status of your order up to dispatch, through your GRAM account.

Please login to My Account at any time to view the status under My Orders.

On dispatch of your order you will receive your Tracking Number from Blue Dart for domestic (within India) and UPS for International destinations by email.

Track your shipment

You should have received your tracking number via email. Please note that you will not be able to track your package until we have handed the package over to UPS or Bluedart and thus have not given you an air waybill no. It takes us 5 working days to process your orders.

All of our international shipments are handled by UPS. You can track your order now by entering your UPS Tracking Number in the field provided.

All of domestic (India) shipments are handled by Bluedart. You can track your order now by clicking here and entering your Bluedart Tracking Number in the field provided.

If you do not have your tracking number, please contact us. We will email you back with your tracking number so that you can check the status of your package.

If you have a question about the status of your order, please contact us. We will email you a reply within 2 working days.

Return and Exchange

Before you return a GRAM product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

Let's not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity

In spite of these variables, at GRAM we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. You will also need to enclose the return form with the items you wish to return. This form can be downloaded by clicking on the link below:

Returns & Exchanges Form

Please note that Exchange or Refund will not be made against the following items, unless there is a quality issue:

Sarees

Stoles & Dupattas

Jewellery

Giftware

Return Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

Returns, if any, need to be made within 30 days of receiving the goods.

A Returns & Exchanges Form should be completed and sent along with the goods. You can download the Returns Form by clicking here

GRAM will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.

Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form

Please ship to the following address:

Exchange Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

If you would like to request an exchange please write to us contact@tiserindia.com

Items which are to be exchanged need to be sent to the addresses given below within 30 days of receiving the goods.

A Returns & Exchanges Form should be completed and sent along with the goods. You can download the Returns Form by Clicking Here.

GRAM will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong colour or size). Shipping charges for the replacement will not be billed to the customer.

If you would like to exchange any item, GRAM will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item.

Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Return & Exchange form.

Claiming Refunds

For Credit Card/Debit Card/Netbanking or Paypal Transactions: As the charge to your credit card / account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the CCAvenue Payment Gateway or Paypal if applicable as per the situations given below.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where GRAM has erroneously sent you a wrong item / colour / size.

For COD (Cash on Delivery) Transactions:

Refunds can only happen via Gift Vouchers.

Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.

The customer can ship the product in case he or she receives a damaged or defective product. Customer can also place a request for a reverse pick up incase reverse pick up service is available through our couriers.

Refunds will be done in the following cases:

Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.

Genuine quality issues.

Packages lost in transit.

In case GRAM discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.

In case GRAM discovers that a wrong item has been shipped to you.

In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.

No refunds will be given in the following cases:

In case of minor design and colour variations. With handloom products there will always be some variation between products.

Incorrect or outdated delivery address.

Incorrect address format including any form of a PO Box address.

After 3 failed delivery attempts by the courier.

Package refused by recipient.

Products returned in a used or damaged condition.

Returns & Exchanges Form  

About GRAM /h2>

Is GRAM an Indian Company?

Yes. GRAM is a registered limited liability partnership , we are in the process of registering private limited Indian company

Where isGRAM 's registered Office located?

GRAM RURAL BOUTIQUE LLP SHOP NO.5, MATOSHREE HEIGHTS, D.L.VAIDYA ROAD, DADAR (WEST), MUMBAI - 400028, Maharashtra, INDIA

Where can I buy GRAM products in India?

GRAM website at http://southasiaartisans.com

About our Products

Where are your manufacturing facilities located?

GRAM does not have a company owned production unit. Our mission has always been to work with village-based artisans across India employing their regional textile skills and specialities. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas.

Are all GRAM products handmade?

We try to maximize the handmade process, using hand-woven, handblock-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc.

Do GRAM sizes conform to international norms?

There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how GRAM sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.

What are the advantages of handloom fabrics?

The handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter.

Shopping

How do I shop online?

Please refer to our How To Shop page which walks you through the shopping process.

How will I know if you have received my order?

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email fromGRAM .

How do I check my order status?

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your GRAM account on GRAM website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of http://southasiaartisans.com through the UPS tracking system.

Is it safe to use my credit card online atGRAM .com?

Our website is linked to the CCAvenue payment gateway which has 128 bit SSL encryption, and is also Verisign secured. Please review our Security Privacy Policy for further details. Please review our Security Privacy Policy for further details.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

Do I have to sign up for a GRAM account to buy something at http://southasiaartisans.com?

You have to create an account on http://southasiaartisans.com when you place an order, since it's the wholesale portal the prices will seen only after validation

Shipping

Will I be charged for Octroi or Entry taxes in case of domestic shipping?

All of GRAM orders are shipped within India from our warehouse in New Delhi, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

How long will it take to receive my order?

In case of International deliveries your order will take approximately 6-8 business days to reach you and in case of domestic shipping i.e shipping within India it will take approximately 5-7 business days. We make every effort to process your order as quickly as possible. We usually require 5 working days to process your order. However if the quanties ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email. All international orders are shipped via DHL which provides delivery within 8-10 business days and our domestic orders are shipped via various domestic shipping partners which provides delivery within 6-8 business days.

Which countries do you ship to?

If you would like to request a shipment to a country please contact us (enquiry@tisserindia.com) to inquire if we can ship to your location.

Do you offer expedited shipping?

No. At this point we are unable to offer overnight or expedited delivery service.

How is my order shipped?

All GRAM orders are shipped door to door, via a number of shipping companies within India from our warehouse in Mumbai i, India to your provided shipping address.

Do you ship backorders?

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Will everything ship together?

Yes. Because we do not process backorders, whatever is in stock will be shipped together. .

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. .

Can my order ship to a Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address. .

What are the shipping costs?

For all international deliveries we offer Free Shipping on all orders US $100 and above. For orders less than US $100 we charge a flat rate of $20. For domestic deliveries i.e deliveries within India we offer Free Shipping on all orders above Rs. 1000. .

Will I be charged for customs charges in case of international shipping?

All of GRAM orders are shipped internationally from our warehouse in New Delhi, India to your provided shipping address via DHL. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.

How do I track my order?

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account.

Can I change my shipping address after placing my order?

Once we receive your order, we take approximately 5 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (enquiry@tisserindia.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or visa versa since the pricing for India and international deliveries is different from each other.

Why was my package undeliverable?

In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package. .

Here are some reasons why your package may be determined undeliverable by DHL:

Incorrect Address: GRAM does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address. .

We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address. .

Failed Delivery Attempts: If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package. .

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift. .

Billing & Payments

In case the Delivery destination is outside India will I be charged sales tax?

You will not be charged sales tax because we ship your order from India. Please refer to Duties and taxes section under our Terms of Use for more information on taxes and duties. .

What payment methods do you accept?

We accept all MasterCard, VISA and Diners Club Credit Cards, and all Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). We do not accept American Express cards. If you have an Indian bank account, you can also transfer your payment directly to us using CCAvenue's net banking facility. .

When will my credit card be charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway) .

What currency will my order be billed in?

Your order will be billed in the currency of your debit / credit card. All the prices shown on GRAM website would be in US$ or INR depending on the ordering and delivery location. For all deliveries in India, you would view and pay the Indian Rupee prices, while for all international deliveries outside of India, you would view the US$ prices. * International Shopper + International Delivery = USD prices * International Shopper + India Delivery = INR prices * India Shopper + International Delivery = USD prices * India Shopper + India Delivery = INR prices.

Can I change my billing address?

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card. .

Can I email my order?

Yes. You can email us your order at enquiry@tisserindia.com.

Can I call in my order?

Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website. .

If I have problems with my order, whom should I contact?

If you have any problems or concerns about your order, please email us at enquiry@tisserindia.com.

How can I modify my order?

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified. .

How can I cancel my order?

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. .

Cancellations are solely at the discretion ofGRAM . .

Returns & Exchanges

What is your return policy?

At GRAM we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 30 days of receiving the goods. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods. Please Click here to know more about our Returns Policy.

When will I receive a refund for my returned products?

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds. .

How do I exchange an item?

In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like. .

Gift Services

Can I have the product gift wrapped?

In the future we hope to offer this service. .

Can I include a gift message with the package?

Yes, a gift message can be included with your order. .

Do you have a gift registry?

We do not currently offer a gift registry but plan to add this feature in the near future.

Size Charts

Your guide to choosing the right sizes on http://southasiaartisans.com.

Women

General sizing information for women. All body measurements shown are in inches.

For kurtas

Men

Fabels (Men)

All body measurements shown are in inches.

For kurtas. All body measurements in inches.

For pyjamas and churidars

Fabric care

Fabric properties and wash care

All ofGRAM 's products are handcrafted using the finest natural fibers. The subtle variations in color, texture and finish are the signature of the human hand. Creating each product is a lengthy process rooted in the crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery, each with its own regional specialty and character. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best color properties. For our bleaching process we use only hydrogen peroxide which is totally biodegradable.

Fabric properties and wash care

Caring for your GRAM products is generally trouble free. In fact, our products are so well constructed that it is hard to wear them out. Consider that the oldest surviving piece of cotton fabric was handwoven 3,000 years ago in India, the birthplace of cotton. We offer the following information and care suggestions which will help you extend the life of your GRAM products even further.

Fabric Care

Caring for your GRAM products is generally trouble free. In fact, our products are so well constructed that it is hard to wear them out. Consider that the oldest surviving piece of cotton fabric was handwoven 3,000 years ago in India, the birthplace of cotton. We offer the following information and care suggestions which will help you extend the life of your GRAM products even further.

Fabric care for handwoven cotton

Properties

Most of GRAM clothing and home furnishings is 100% pure cotton. Handwoven cotton fabric has the added value of allowing more air penetration and is therefore cooler, softer, more absorbent and breathes better than highly uniform, compacted machine made cotton fabric. This added breathability means you will stay cooler in the summer and warmer in the winter. Handwoven cotton fabric also has a textural beauty and visible character which is not present in machine made fabric. Khadi fabric is cotton that has been both handspun and handwoven. Cotton is a very strong fiber, even when wet, so it holds up very well to repeated laundering.

Shrinkage

During the dyeing and printing processes, the yarn and then the fabric is repeatedly washed. This helps to ensure full dye penetration, removes any residual surface dye and also reduces shrinkage in the final tailored product. Depending on how you care for the product, additional shrinkage ranges from 5-7% for printed fabrics and 7-10% for woven products.

Laundering

Please refer to the specific care instructions on the garment. Because cotton is so strong when wet, caring for cotton is very simple and the more you wash it, the softer and more absorbent it becomes. The following tips will help you extend the life of the product.

Machine wash cold on gentle cycle.

Wash items with like colors and turn your clothes inside out, especially dark colors.

Some colours may require to be washed separately the first few times.

Keep your zippers and hooks closed to avoid snagging other items in the wash.

If you choose to use bleach, use non-chlorine bleach which is less harsh on your fabrics and on the environment.

Tumble dry low heat. Remove items promptly from dryer, preferably when still damp.

Ironing

Press with a warm to hot iron while damp. If the item has dried, use a spray bottle to dampen the fabric.

Fabric care for handwoven silk

Properties

Select villages in India have been processing the silk threads from "silkworms" or caterpillars for 3,000 years. The various fiber and fabric properties depend on the type of worm or moth, the food that it eats and the way in which the fibers are processed. GRAM uses several varieties of silk, such as tussar and matka, which are indigenous to India and processed and spun by hand without the use of harsh chemicals. For example, tussar silk is a wild silk characterized by an irregular yarn with thick and thin portions, creating a "slubby" or highly textured fabric. The luster and sheen varies from type of silk as well as the texture and the softness of the handle. Overall, silk is the strongest natural fiber, has a beautiful drape and is naturally crease resistant. The drawback of silk is that it loses its strength when wet and therefore needs to be treated gently during laundering.

Laundering

Please refer to the specific care instructions on the garment.

Dry Clean only.

Ironing

Use a warm iron if needed

Fabric care for handwoven wool

Properties

No one knows with certainty how long people have been spinning and weaving wool, the protein animal hairs, but there is evidence of handwoven wool clothing from 9,000 years ago. The scaly-fiber has many excellent properties, such as resistance to wetting. Ironically, it is also excellent at absorbing perspiration and insulating the skin. Wool has great elasticity and is the most crease resistant of all natural fibers, but is only one third the strength of cotton. Most of the wool which GRAM uses is from local sources and the fibers are handspun which creates a beautiful soft, textural character. Handspun wool varies in thickness which causes the dye to penetrate the yarn at different rates. This creates beautiful natural shading which machine processes have attempted to imitate. However, the subtle variations in texture, color and weave of handspun and handwoven wool fabrics is easily identifiable. Even those who don't know why it is different will recognize there is something special and unique about this fabric.

Shrinkage

Wool fibers are covered with tiny scales which causes felting and shrinkage when wet. To avoid felting and shrinkage, wool must be very carefully cleaned.

Laundering

Please refer to the specific care instructions on the garment.

We recommend Dry Clean only

If you choose to hand wash your wool, avoid agitation which causes the scales on the fibers to interlock and felt. Wool is very elastic, so avoid stretching the fabric when wet.

If you dry clean, do not store item in plastic bag because wool needs to breathe

Ironing

Wool is the most crease resistant of all natural fibers. If you need to remove any wrinkles, you can press the item with a damp cloth and use a steam iron. You can also try hanging the item in the steam from a hot shower.